Response scores
A record of whether a business actually responds after accepting — built from observed outcomes, not reviews.
Most marketplace reputation measures what happens before an engagement — ratings, badges, stars. The common B2B failure is not fraud, it is silence: someone accepts an enquiry and nothing follows. A review system never sees it, because the interaction never got far enough to review.
A response score measures what happens after acceptance.
What it is built from
Observed events, not opinions:
- whether an accepted engagement received a response, and how quickly
- whether engagements went stale after acceptance
- post-engagement feedback from both sides
Because it is derived from recorded events, it cannot be inflated by asking friends for reviews.
Why it is mutual
A one-sided score would punish suppliers for buyers who vanish. If someone raises enquiries and never replies to the businesses that accept them, that is the same failure in the other direction, and it is equally visible.
Enquiries can be closed by either side, and both sides can rate — the
business rating and the enquirer rating are separate fields on the close.
What it affects
Standing, not permission. A poor score does not lock anyone out; it is shown to the people deciding whether to engage. Combined with the automatic refund when an engagement goes stale, silence has a cost on both sides of the ledger: the sender gets their credits back, and the record shows what happened.