Bidancer Terms of Service

Version 1 · Effective from the date of publication

These Terms of Service ("Terms") are an electronic record under the Information Technology Act, 2000 and the rules made under it. They are generated by a computer system and do not require a physical or digital signature.

Bidancer is a product and platform operated and provided by Knoxpo Solutions Private Limited ("Knoxpo", "we", "us", "our"), a private limited company incorporated under the laws of India with its registered office at Surat, Gujarat, India. When you use Bidancer, your agreement — and every right and obligation described in these Terms — is with Knoxpo Solutions Private Limited. "Bidancer" is a brand and platform name, not a separate legal entity.

Our Privacy Policy explains how we handle personal data and forms part of these Terms.

1. Acceptance, eligibility, and acting contexts

1.1 By creating an account, ticking the acceptance checkbox, or continuing to use Bidancer after being shown these Terms, you agree to be bound by them.

1.2 Bidancer is a business-to-business platform. You must be at least 18 years old and legally capable of entering into a binding contract under the Indian Contract Act, 1872.

1.3 If you use Bidancer on behalf of a company, firm, or other entity, you confirm that you are authorised to bind that entity to these Terms, and "you" includes that entity.

1.4 Acting contexts. Bidancer lets one account act in different capacities: as an individual user, as a sales aggregator (an acting mode of your user account for sales professionals — not a separate legal entity), or on behalf of a business you belong to. The capacity in which you take an action is recorded with that action. You are responsible for acting only in capacities you genuinely hold, and a business is responsible for the actions its authorised team members take on its behalf.

1.5 During certain periods, registration may be by invitation only. Invitation codes are personal to the invitee, and redeeming one confirms you are the intended recipient.

2. The Bidancer service

2.1 Bidancer is a verified business marketplace: businesses list products, services, franchise offerings, and trade-show participation; buyers and sales professionals discover them and connect through structured enquiries, tenders, and bids.

2.2 What verification means. Participation requires identity and business verification (KYC). Verification means that the documents submitted to us were checked — including through the government and third-party systems described in Section 3 — at a point in time. It is not an endorsement, guarantee, credit assessment, or underwriting of any user or business, and it does not guarantee that a verified party will perform.

2.3 We are not a party to your transactions. Bidancer provides discovery, communication, and workflow tools. Contracts for goods or services concluded between users are between those users alone. We do not act as agent, broker, seller, or buyer, and we are not responsible for the quality, safety, legality, delivery, or payment of anything transacted between users.

2.4 Contact privacy. Contact details of users and businesses remain private until revealed through the platform's own flows — for example, when an enquiry or a tender bid is accepted. Attempting to obtain or share contact details outside these flows, including by embedding them in listings or messages, is prohibited and is screened for.

3. Accounts, verification (KYC), and security

3.1 You must provide accurate, current, and complete information during registration and verification, and keep it updated.

3.2 Verification methods. You consent to verification of the identity and business information you submit through authorised providers and government-operated systems, which currently include Aadhaar-based OTP verification, DigiLocker document access (with your consent given in that flow), and verification of PAN, driving licence, passport, GSTIN, CIN, Udyam, and similar registrations. For businesses, PAN verification is mandatory; other registrations may be requested depending on your business type.

3.3 Duplicate accounts. We screen for duplicate or conflicting business registrations. Where a duplicate is detected, we may pause the newer registration, ask for proof of ownership, and merge or restore records through a documented process.

3.4 Security. You are responsible for safeguarding your credentials and for all activity under your account, including activity by business team members you invite and the roles you assign them. We offer two-factor authentication (authenticator app, email, WhatsApp or SMS codes, and backup codes) and recommend enabling it. Notify us immediately at support@bidancer.com of any unauthorised use.

3.5 We may decline, suspend, or withdraw verification, or limit account functionality, where documents cannot be verified, appear forged or tampered with, where duplicate or fraudulent registration is suspected, or where required by law.

4. Credits, fees, and payments

4.1 Credits. Certain actions consume platform credits. Credits are a closed-loop platform feature: they are not money, e-money, or a deposit; they cannot be transferred between accounts or withdrawn or redeemed for cash; and they carry no interest. Credits exist to keep interactions serious and deliberate.

4.2 Current credit pricing. The credit cost of an action is always shown before you confirm it. At launch:

• Submitting an enquiry (including a franchise enquiry) costs 3 credits. If the receiving business rejects the enquiry, the 3 credits are refunded to you. If it is accepted, the accepting business pays 5 credits and contact details are exchanged.
• Submitting a tender bid costs 8 credits. If your bid is not accepted, 6 credits are refunded; 2 credits are retained as a platform fee. Creating a tender is free.
• Completing identity verification earns a one-time reward of 50 credits; completing business verification earns a one-time reward of 50 credits for that business.

We may change credit prices prospectively; changes never apply retroactively to actions already taken and are reflected on the platform before they apply.

4.3 Buying credits. Credits are purchased in packages priced in Indian Rupees. Prices are shown with applicable GST treatment before purchase, and a tax invoice is issued for each purchase. Payments are processed by third-party payment providers (currently Razorpay); your use of them is subject to their terms. We do not store your full card or bank credentials.

4.4 Ledger. Every credit and wallet movement — purchases, deductions, refunds, rewards, and adjustments — is recorded in an append-only ledger visible in your account. Manifest errors will be corrected, and the correction itself is recorded as a new entry.

4.5 Refunds. Credit refunds happen only where these Terms or the on-platform flow expressly provide (for example, the enquiry-rejection and bid-not-accepted refunds above) or where required by law. Purchased credits and consumed credits are otherwise non-refundable.

5. Enquiries, tenders, and bids

5.1 Enquiries and bids are commitments to engage seriously. Contact details are exchanged only on acceptance, as described in Section 4.2.

5.2 Tender creators control eligibility (for example, allowed bidder types and industries) and visibility. Submitting a bid confirms that you meet the stated eligibility criteria.

5.3 Once contact is revealed, the ensuing negotiation and any resulting contract are between the parties alone (Section 2.3).

6. Trade shows

6.1 Trade shows on Bidancer are organised by independent organizer businesses. The organizer — not Knoxpo — is the merchant of record for trade-show payments: booth reservations, participation fees, and visitor passes are paid to the organizer's own payment gateway account. Knoxpo does not hold, collect, or control these funds.

6.2 Cancellation and refund terms for a trade show are set by its organizer and shown in the event's flow; the platform records refund transactions in the ledger where they occur through the platform.

6.3 Organizers are responsible for their event, including its receipts, taxes, venue, and delivery of what participants paid for. Knoxpo provides the reservation and management tooling only.

7. Content, listings, and moderation

7.1 Listings, business profiles, and other substantive content are subject to review against the published Bidancer Community Guidelines, which form part of these Terms.

7.2 Last-approved content stays live. When you edit previously approved content, the last approved version generally remains visible while your edit is reviewed, so your presence on the platform is not interrupted by a pending review.

7.3 How review works. Content may be reviewed by our team or by automated systems that apply the Community Guidelines deterministically, including automated screening for contact details embedded in content (Section 2.4). Review decisions cite the guideline clauses they rest on. If you disagree with a decision, you can raise a dispute through the platform; disputes are reviewed by a human, and one appeal is available.

7.4 Ratings and feedback, once given, are not editable except through the dispute process.

7.5 Badges, verification marks, and similar platform designations are awarded and withdrawn by us according to published criteria; they are not goods you own and may be revised as criteria change.

7.6 Your profile may be reachable at a public profile URL. Information you choose to make public there is visible to anyone, including search engines.

8. Conduct and prohibited uses

8.1 You must comply with all applicable laws and with the Bidancer Community Guidelines.

8.2 You must not, among other things:

• impersonate any person or entity, or misrepresent your affiliation, credentials, verification status, or the nature of your business;
• publish content that is unlawful, deceptive, defamatory, obscene, infringing, or otherwise objectionable under Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
• list goods or services whose sale is prohibited or restricted under applicable law;
• bypass or attempt to bypass credit-based flows, contact-privacy protections, moderation, or verification requirements, including by placing contact details inside listings, media, or messages;
• use the platform to solicit users into off-platform contact in order to avoid enquiry or tender flows;
• scrape, harvest, or bulk-extract platform data, or use bots or automated agents except through interfaces we expressly provide;
• introduce malware, probe or test the vulnerability of our systems without written authorisation, or interfere with the platform's operation;
• share, sell, or transfer accounts, verification outcomes, or invitation codes.

9. Content ownership and intellectual property

9.1 You retain ownership of the content you submit (listings, logos, documents, media). You grant Knoxpo a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, adapt, publish, and display that content for operating, promoting, and improving the platform.

9.2 You represent that you have all rights needed to grant that licence and that your content does not infringe any third party's rights.

9.3 The Bidancer platform — its software, design, trademarks, and databases — is owned by or licensed to Knoxpo. Except for the limited right to use the platform under these Terms, no rights are transferred to you. "Bidancer" and associated logos are marks of Knoxpo Solutions Private Limited.

9.4 If you believe content on the platform infringes your rights, write to the Grievance Officer identified in Section 16.

10. Third-party services

The platform integrates third-party services for verification, payments, and communications (described in the Privacy Policy). We are not responsible for third-party services, and your use of them may be subject to their own terms and privacy policies.

11. Disclaimers and limitation of liability

11.1 The platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

11.2 We do not warrant that the platform will be uninterrupted, error-free, or secure, or that verification eliminates the risk of dealing with any user.

11.3 To the maximum extent permitted by applicable law, Knoxpo's aggregate liability for all claims arising out of or relating to the platform in any twelve-month period shall not exceed the greater of (a) the amounts you paid to Knoxpo for the platform in that period, and (b) INR 10,000.

11.4 To the same extent, Knoxpo shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data, arising from your use of the platform, your dealings with other users, or any trade show organised by a third party.

11.5 Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud.

12. Indemnity

You agree to indemnify and hold harmless Knoxpo, its directors, officers, and employees from claims, liabilities, and expenses (including reasonable legal fees) arising out of your content, your breach of these Terms, your violation of law, your dealings with other users, or — if you organise trade shows — claims by your event's participants or visitors.

13. Suspension and termination

13.1 You may stop using the platform and request account closure at any time.

13.2 We may suspend or terminate your access, remove content, or withhold features where you breach these Terms or the Community Guidelines, where required by law, or where your conduct creates risk for the platform or its users. Where practicable, we will notify you and give you an opportunity to respond through the dispute process.

13.3 Provisions that by their nature should survive termination (including Sections 9, 11, 12, 15, and accrued payment obligations) survive. Ledger and consent records are retained as described in the Privacy Policy.

14. Changes to these Terms

14.1 These Terms are versioned. Each published version records its version number, publication date, and effective date, and describes what changed.

14.2 When a new version takes effect, you will be shown it at your next sign-in and must accept it before continuing to use the platform. Where a version is published ahead of its effective date, you may review and accept it early. We retain a historical, append-only record of the versions you accepted and when, as evidence of consent.

15. Governing law and disputes

15.1 These Terms are governed by the laws of India.

15.2 Subject to Section 15.3, the courts at Surat, Gujarat, India shall have exclusive jurisdiction over disputes arising out of these Terms or the platform.

15.3 Before initiating proceedings, you agree to first raise the dispute with us in writing at legal@bidancer.com and allow thirty (30) days for good-faith resolution.

16. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

• Name: Nayan Hathiwala
• Entity: Knoxpo Solutions Private Limited
• Email: grievance@bidancer.com
• Address: Registered office, Knoxpo Solutions Private Limited, Surat, Gujarat, India

The Grievance Officer acknowledges complaints within 24 hours and resolves them within 15 days, or within any shorter period prescribed by applicable law.

17. Contact

Questions about these Terms: legal@bidancer.com. General support: support@bidancer.com. Registered office: Knoxpo Solutions Private Limited, Surat, Gujarat, India.