Costs
What raising, accepting and rejecting an enquiry costs in credits, when credits are refunded, and how both sides earn credits back by giving feedback at the close.
Figures live on the pricing page
Rates are configured centrally and change, so no amounts are printed here. The current figures for every action are on the pricing page.
Credits are the unit of paid intent — see Credits and wallet. What a credit costs varies by region and is shown on the pricing page.
Per action
| Action | Party | Kind |
|---|---|---|
| Raising an enquiry (business) | Requester | Charge |
| Raising an enquiry (sales agent) | Requester | Charge |
| Accepting an enquiry | Responder | Charge |
| Rejecting an enquiry | Responder | Free |
| Rejected or stale enquiry | Requester | Refund |
Rates resolve at the moment of charge, so a change never reprices an enquiry already sent.
What gets earned back
Credits also run the other way, and here both sides earn the same way.
| Action | Who earns |
|---|---|
| Giving feedback when the enquiry closes | The requester |
| Giving feedback when the enquiry closes | The responder |
Closing an enquiry asks you to rate the other side. Submitting that earns credits into your wallet — whichever side of the enquiry you were on.
This is deliberate. Feedback is work: somebody has to think about how the dealing actually went and write it down, after the commercially interesting part is over. Nobody does that reliably out of goodwill, and a platform whose reputation data depends on goodwill has thin, skewed reputation data.
So the effort is paid for. What you earn goes back into your wallet for the next thing you do here, and the community gets a record that is worth reading.
Both sides, independently
You earn for your own feedback. You do not need the other party to submit theirs, and you are not penalised if they never do.
See Closing and ratings for what you are actually asked.
Why accepting is charged at all
Accepting is the point where contact details move and a commitment is made. Charging for it keeps the incentive on the receiving side to accept deliberately rather than accept everything and triage later — which is the behaviour that makes a buyer's inbox worthless.
Why rejecting is free
Charging to say no would make silence cheaper than a straight answer, and silence is the failure this tool is built to prevent.
Refunds
The raising fee returns when:
- the receiving business rejects the enquiry
- nobody decides by the response date, and the enquiry is marked missed
Both are failures of the enquiry to become an engagement, so you are not charged for them. An enquiry that was accepted is not refundable — acceptance is the thing you paid for, and it happened, whatever the conversation did afterwards.
You pay for engagements that happen, not for attempts. Every movement — charge, refund and feedback earning alike — is written to the append-only wallet ledger.