Closing and ratings
How an accepted enquiry ends — either side can close, both are asked to rate, both earn credits for doing it, and the enquiry only finishes when both have.
An accepted enquiry does not end on its own. Somebody closes it, and closing is where the rating happens.
That is the whole design: reputation on Bidancer comes from completed dealings, at the moment the people involved actually know how it went.
Either side can close
You do not need the other party's agreement or their attention. The buyer can close. The business can close. Whoever is finished, closes.
Closing happens in two halves
One side closes
The enquiry becomes partially closed. It is winding down, and the other side has not finished yet.
The other side closes
Now it is closed, with a date on it. Both ratings are in, and the enquiry becomes part of both parties' record.
An enquiry can sit partially closed for a while. That is not a fault — it means one party was done and the other had not got to it.
What you are asked when you close
A rating of the other side across several dimensions, and an optional remark.
Both sides are asked about the same core things, because they matter in both directions:
| Response time | Did they come back when it mattered |
| Communication | Was dealing with them clear |
| Payment terms | Were the commercial terms as represented |
| Credibility | Were they who they presented themselves as |
Each side is additionally asked about one thing specific to its position in the deal — a buyer and a supplier are not judging each other on identical criteria.
The remark is free text and optional. It is the place for the thing a star rating cannot carry.
You earn credits for giving it
Submitting feedback at the close earns credits into your wallet. Both sides, on the same terms — the buyer earns for rating the business, and the business earns for rating the buyer.
You earn for your own feedback independently. It does not depend on the other party submitting theirs, and you are not penalised if they never do.
Why pay for it
Feedback is work, and it is work asked of you at the worst possible moment — after the commercially interesting part is finished and there is nothing left in it for you.
That is exactly when people stop. And a platform whose reputation data depends on goodwill ends up with the two kinds of feedback goodwill produces: the delighted and the furious, with the ordinary majority missing.
So the effort is paid rather than assumed. What you earn goes into your wallet for the next thing you do here — the time you spent helping the next buyer choose comes back to you as the ability to send your next enquiry.
Amounts are on the pricing page, and the whole picture of charges and earnings is on Costs.
Rate honestly, not generously
The credits are for submitting feedback, not for what it says. A rating inflated to be kind is worth nothing to the next person and earns exactly the same.
Why rate at all
Because the alternative is a platform where reputation is bought, inferred from activity, or simply absent.
Ratings here can only come from a completed enquiry between two verified parties who actually dealt with each other. There is no way to rate a business you never transacted with, which is what makes the number mean anything. That constraint is the product, not a limitation of it.
It is not a review site
Nobody can leave you a rating out of nowhere. Somebody had to send an enquiry, you had to accept it, and one of you had to close it.
What the ratings become
They feed the standing that both sides see before deciding anything:
- A buyer deciding which supplier to spend credits writing to
- A business deciding whether an incoming enquiry is worth accepting
See Response scores.
Closing well
What closing does not do
It does not delete anything. The enquiry stays visible to both parties as part of their history.
It does not withdraw contact details. Once exchanged on acceptance, they were exchanged. Closing ends the enquiry, not the relationship.
It does not refund anything. Refunds happen when an enquiry fails — declined or unanswered. An enquiry that was accepted and worked was the thing you paid for. What closing does pay you is the feedback earning above, which is a separate thing from a refund. See Costs.
How an enquiry progresses
The six states an enquiry moves through, who moves it, what each one means for your credits and your contact details, and why an enquiry that goes unanswered is not the same as one that is declined.
Costs
What raising, accepting and rejecting an enquiry costs in credits, when credits are refunded, and how both sides earn credits back by giving feedback at the close.