Assigning an owner
Every accepted enquiry is handed to a named person with their own contact details — what the buyer sees, why a shared inbox is not an option here, and how to route enquiries sensibly.
When you accept, you name the person who owns it. That person's name and preferred contact details are what the buyer receives.
Not a generic address. A human being.
Why it works this way
An enquiry that lands in a shared inbox belongs to everyone, which means it belongs to nobody. The commonest way a genuinely interested buyer is lost is not rejection — it is three people each assuming another picked it up.
Naming an owner at the moment of acceptance makes that failure impossible to have by accident. Somebody's name is on it.
It also matters to the buyer. They paid to send this and waited for a decision. Getting back a named person with a direct number is the difference between a supplier relationship and a support ticket.
What the buyer gets
| Name | Who is dealing with this |
| Preferred email | Where that person actually reads mail |
| Preferred number | Where they can be reached |
Preferred is the operative word — it is where that person wants to be contacted for this, which need not be their general work address.
Choosing the right owner
Ownership and acting contexts
The owner is a person on your business's side. That is separate from the acting context an enquiry was sent under, and separate again from what any individual is permitted to do on your business's behalf.
A sales agent working for you is not automatically an owner of your enquiries.
If the wrong person has it
Reassignment is a conversation to have internally and reflect on the enquiry, not a reason to close and restart. Closing an enquiry to re-route it wastes the buyer's acceptance, costs you the credits again, and reads to them as a supplier who lost their file.
The point
The mechanism is small and the effect is not. Every accepted enquiry on Bidancer has a person attached, on the record, from the moment it is accepted.
That single constraint removes the most common way B2B enquiries die.
Deciding to accept
What you can see before spending credits on an enquiry, how to triage a queue in minutes, and the signals that separate a buyer worth answering from one who is shopping.
How an enquiry progresses
The six states an enquiry moves through, who moves it, what each one means for your credits and your contact details, and why an enquiry that goes unanswered is not the same as one that is declined.